Shipping policy

Last updated: Aug 7, 2025

Due to customs duties, future U.S. orders will be shipped via Canada Post instead of UPS/FedEx.

Welcome to Super Vape Store! We are committed to providing fast, reliable, and transparent shipping services. Please read our detailed shipping policy below:

Section 1: Courier Shipping (Canada, USA, International)

Processing Time:

• Orders are processed every day, including weekends. However, shipping carriers only pick up parcels on business days (Monday to Friday). There are no carrier pickups on weekends or public holidays.
• Standard processing time is 1 business day. During peak seasons or promotional events, processing may take slightly longer.
• Orders placed before 4 PM (on business days) are typically shipped the same day, unless there are issues such as out-of-stock items or incomplete shipping information.
• We ship using Canada Post, UPS, and Purolator. Orders addressed to PO Boxes will be shipped via Canada Post only.
• Shipping carriers pick up packages between 1 PM – 3 PM on business days. Orders confirmed before the daily pickup time will begin shipping the same day.

Once shipped, you will receive an email with your tracking number. Please allow 1-2 business days for the tracking to update. If there’s no update after 2 days, contact us and we’ll follow up with shipping carriers.

Free Shipping Thresholds: (Order amount tax excluded)

• Canada (excluding ON/QC): Free shipping over $79 CAD
• Ontario/Quebec: Free shipping over $59 CAD
• USA: Free shipping over $129 CAD
• Worldwide: Please contact us before placing your order. All international shipments are sent via UPS or Canada Post only. Depending on the destination country's laws, customers may be responsible for customs clearance and import duties.

Estimated Delivery Time:

• Canadian provinces (except ON/QC): Standard 7-14 business days (typically 3-7 business days)
• ON/QC: Standard 3-7 business days (typically 1-4 business days)
• USA: 7-14 business days (typically 7 business days)

Delivery Instructions:

• Condo Addresses: Canada Post/UPS/Purolator may deliver to the reception, mailroom, or community mailbox. Full unit numbers must be provided. Missing details may cause returns at your cost.
• House Addresses: Deliveries may go to your door, mailbox, or community mailbox. Pickup notices may be left.

Important Reminders:

• Address Accuracy: Please double-check your shipping address. If there’s a mistake, email service@cvdtech.ca ASAP.
• If shipped, you must contact the carrier for corrections. Super Vape is not responsible.
• Lost/Stolen Packages: Super Vape is not liable. If tracking shows “delivered” but you didn’t receive it, contact the carrier and us for help.
• For returns, see our Refund Policy.

Section 2: Local Delivery (GTA & Montreal Designated Areas)

All delivery parcels must be signed for in person with your ID.

Service Areas: Available for specific postal codes in GTA and Montreal (see full list on the page bottom).

Free Local Delivery Thresholds (before tax):

• GTA: Free same-day delivery on orders over $59 CAD (placed before 4 PM on business days / working days / weekdays / Monday - Friday).
• Montreal: Free next-day delivery on orders over $79 CAD (placed before 11:30 AM on business days).
• Quebec City: Free next-day delivery on orders over $89 CAD (placed before 11:30 AM on business days).

Please note: Due to high order volumes with Flash Bird, some deliveries in Quebec City may be delayed and arrive up to the third business day after the processing date.

If you prefer not to use Flash Bird, you can choose standard shipping instead. Simply leave a note in your order saying "shipping," and we will send your package via a courier service.

 

Local Delivery Process – Full Transparency:

GTA Orders(Now 7 Days a Week!):

Eligible Areas:
Newmarket, Aurora, Whitchurch-Stouffville, Richmond Hill, Vaughan, Markham, Toronto (Downtown / North York / East York / Midtown / Etobicoke), Mississauga, Oakville

• Place orders before 4 PM 
• Same-day picking and packing
• Shipping Courier picks up at 4 PM
• Delivered by 11 PM same night

Real experience: Morning order, evening delivery!

Please avoid using a work address, as our courier delivers in the evening (up to 11 PM) and most offices may be closed.

 

Pickering / Ajax Orders:

Place orders before 4 PM (Monday to Sunday) to receive same-day delivery.
Orders placed after 4 PM will be delivered the next day.
Note: Delivery service and timing follow the same schedule as GTA orders, with evening delivery up to 11 PM.

 

Hamilton / Burlington:

On Tuesday/Thursdays/Sunday, place orders before 4 PM to receive same-day delivery.  
On other weekdays, place orders before 11:30 AM for same-day dispatch.  
Note: Due to different courier services, cut-off times vary by day.

 

Kitchener / Guelph Orders:

On Wednesday/Saturday, place orders before 4 PM to receive same-day delivery. 
On other weekdays, place orders before 11:30 AM for same-day dispatch. 
Note: Due to different courier services, cut-off times vary by day.

 

Waterloo Orders:

On Wednesday/Saturday,  place orders before 4 PM to receive same-day delivery.  

On other weekdays, place orders before 11:30 AM for same-day dispatch.  
Note: Due to different courier services, cut-off times vary by day.

 

Brampton Orders:

On Monday / Fridays, place orders before 4 PM to receive same-day delivery.  
On other weekdays, cut-off time is 11:30 AM.  
Note: Brampton uses different courier routes on different days.

 

Milton/Oshawa Orders:

Only for weekdays, cut-off time is 11:30 AM.  
Note: Milton/Oshawa use different courier routes on different days.

 

Montreal/Quebec City Orders:

• Place orders before 11:30 AM (Monday - Friday)
• Same-day picking and packing
• Shipping Courier picks up at 12 PM
• Sent to the Montreal distribution center that night
• Next day delivery to your door *Note: Friday orders for Montreal deliver on Monday(couriers do not operate on weekends).

Important Local Delivery Reminders:

• Please avoid using office addresses. Our delivery window is typically 6 PM to 11:30 PM. If we fail to deliver because the office is closed, you will be charged an additional fee for re-delivery.
• Please make sure to include your unit number when entering a condo address.
  Missing unit information may result in failed deliveries or rejected packages by the building front desk.
  ⚠️ Any extra fees or issues caused by incomplete address details will not be covered by us.
• Delays may occur due to weather, peak seasons, or high order volume. We will do our best to assist you.
• Please make sure your address is correct and that your phone number is reachable.
• No cash on delivery or in-store pickup service.
• Couriers do not carry packages upstairs. If you require this, please communicate with the courier and pay any extra fee directly to the driver.
• If you are disabled and need assistance, please leave a note with your order, and we will notify the courier.
• If you are not home, you can request the package to be left at the front desk or in a mailbox.
• If the driver cannot reach you and delivery fails due to missed calls, re-delivery will be at your own cost.
• If you ask to delay delivery to the next day after same-day delivery has been arranged, you will be charged extra.

 

Here's Local delivery available post code list:

GTA 

GTA Postal Codes
L1G, L1H, L1J, L1K, L1N, L1P, L1R, L1S, L1T, L1V, L1W, L1X, L1Z
L3P, L3R, L3S, L3T, L3X, L3Y
L4B, L4C, L4E, L4G, L4H, L4J, L4K, L4L, L4S, L4T, L4V, L4W, L4X, L4Y, L4Z
L5A, L5B, L5C, L5E, L5G, L5H, L5J, L5K, L5L, L5M, L5N, L5P, L5R, L5S, L5T, L5V, L5W
L6A, L6B, L6C, L6E, L6G, L6H, L6J, L6K, L6L, L6M, L6P, L6R, L6S, L6T, L6V, L6W, L6X, L6Y, L6Z
L7A, L7L, L7M, L7N, L7P, L7R, L7S, L7T
L8E, L8H, L8K, L8L, L8M, L8N, L8P, L8R, L8S, L8T, L8V, L8W
L9A, L9B, L9C, L9H
M1B, M1C, M1E, M1G, M1H, M1J, M1K, M1L, M1M, M1N, M1P, M1R, M1S, M1T, M1V, M1W, M1X
M2H, M2J, M2K, M2L, M2M, M2N, M2P, M2R
M3A, M3B, M3C, M3H, M3J, M3K, M3L, M3M, M3N
M4A, M4B, M4C, M4E, M4G, M4H, M4J, M4K, M4L, M4M, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M4X, M4Y
M5A, M5B, M5C, M5E, M5G, M5H, M5J, M5K, M5L, M5M, M5N, M5P, M5R, M5S, M5T, M5V, M5W, M5X
M6A, M6B, M6C, M6E, M6G, M6H, M6J, M6K, M6L, M6M, M6N, M6P, M6R, M6S
M7A, M7Y
M8V, M8W, M8X, M8Y, M8Z
M9A, M9B, M9C, M9L, M9M, M9N, M9P, M9R, M9V, M9W

 

Montreal:

Montreal Postal Codes
H1A, H1B, H1C, H1E, H1G, H1H, H1J, H1K, H1L, H1M, H1N, H1P, H1R, H1S, H1T, H1V, H1W, H1X, H1Y, H1Z
H2A, H2B, H2C, H2E, H2G, H2H, H2J, H2K, H2L, H2M, H2N, H2P, H2R, H2S, H2T, H2V, H2W, H2X, H2Y, H2Z
H3A, H3B, H3C, H3E, H3G, H3H, H3J, H3K, H3L, H3M, H3N, H3P, H3R, H3S, H3T, H3V, H3W, H3X, H3Y, H3Z
H4A, H4B, H4C, H4E, H4G, H4H, H4J, H4K, H4L, H4M, H4N, H4P, H4R, H4S, H4V, H4W, H4X
H7A, H7B, H7C, H7E, H7G, H7H, H7J, H7K, H7L, H7M, H7N, H7P, H7R, H7S, H7T, H7V, H7W, H7X, H7Y
H8N, H8P, H8R, H8S, H8T, H8Y, H8Z
H9A, H9B, H9C, H9E, H9G, H9H, H9J, H9K, H9P, H9R, H9S, H9W, H9X
J4G, J4H, J4J, J4K, J4L, J4M, J4N, J4P, J4R, J4S, J4T, J4V, J4W, J4X, J4Y, J4Z
J5R, J5Y, J5Z
J6A, J6W, J6X
J7A, J7B, J7C, J7E, J7G

 

Quebec City:

Quebec City Postal Codes
G1G, G1H, G1J, G1K, G1L, G1M, G1N, G1P
G1R, G1S, G1T, G1V, G1W, G1X
G2B, G2C, G2K
G6W, G8T, G8Y, G8Z, G9A

Section 3: Other Important Notes

• Tracking: You will get an email with tracking once shipped.
• Address mistakes: You’re responsible for wrong addresses.
• Returns: See our Refund Policy.
• Lost or stolen packages: If tracking says delivered but you didn’t get it, contact the carrier and us for help.

Thank you for choosing Super Vape Store! We are committed to providing fast and transparent shipping. If you have questions, email us at service@cvdtech.ca.