Refund policy

Section 1 - Eligible Return and Exchange Conditions

Products eligible for replacement or exchange:

Disposable vapes with battery issues making them non-functional.
Disposable vapes with severe leakage affecting usability.
Disposable vapes with defective LED screens.
Rechargeable products (excluding non-rechargeable disposables) with defective charging ports.
Disposable vapes with auto-firing issues.
Incorrect items shipped that do not match the order. For wrong shipments, the product and packaging must remain intact. We will cover the return shipping cost and arrange the exchange. If a return is required and the incorrect product is not returned, we will not be able to process the replacement or refund.

Products NOT eligible for return or exchange:

Products damaged due to unauthorized repairs or modifications.
Products that have reached the end of their expected lifespan.
Damage caused by drops, misuse, or improper handling.
Damage caused by not following the product’s user manual.
Damage from water, leaks, fire, or other improper use.
Leakage from atomizers is not covered under warranty.
Cosmetic damage or scratches from surface finishes.
Any product modifications will void the warranty.
Damage caused by normal wear and tear or aging.
Products beyond the warranty period.
Gifts, promotional items, or discontinued products.
Clearance sale items that expire due to long-term storage after purchase are NOT eligible for return or exchange.
Gifts are non-returnable and non-exchangeable.
If a customer receives a gift and makes unreasonable claims, or reports issues without providing sufficient and verifiable evidence, the case will not be accepted. Examples include: submitting unclear or partial photos, deliberately damaging the product, or providing photos taken in poor conditions that prevent proper verification. Such actions will be considered fraudulent behavior, and accounts engaged in this activity may be permanently blocked for fraud.
E-liquids, undamaged disposable vapes, prefilled pods, opened pods (e.g., STLTH/RELX), atomizers, tanks, rebuildables, batteries, chargers, mechanical mods, drip tips, coils, or other device accessories without a confirmed manufacturing defect.
For tanks and hardware with a confirmed manufacturing defect, we offer a limited warranty period of 30 days from the date of purchase.
- Any issues reported within 30 days must be accompanied by the original proof of purchase (receipt or order confirmation).
- No warranty or after-sales support will be provided for tanks or hardware purchased over 30 days ago, except where otherwise required by applicable law.
Personal reasons such as:
- Not liking the flavor;
- Misunderstanding whether a product is rechargeable or non-rechargeable when this information is clearly stated in the product description;
- Purchasing the wrong product due to not reviewing the product description, specifications, or compatibility information;
- Ignoring product descriptions indicating "pods only" or "device compatibility" leading to incompatibility;
- Trying to return products after usage;
- Assuming items are a full set when descriptions clearly state "device/oil/pod sold separately"—no returns accepted;
- Not contacting us immediately upon discovering the wrong product inside the package, opening and using the product, and then asking for a return/exchange. Returns for incorrect items must be unopened and complete.
- Fast chargers are not recommended for disposable vape devices. Using a fast charger may damage the battery and affect device performance. Damage caused by fast charging is considered user-induced damage and is not covered under our after-sale policy.

Important Reminder:
Open-system devices may experience minor leakage or condensation during normal use. Using e-liquid that is not compatible with the device or coil may increase the risk of leakage and is considered user error rather than a product defect.
For interchangeable disposable devices like Level X, slight e-liquid residue at the connection point is normal and not eligible for return.

Section 2 - How to Request a Return or Exchange

Important Reminder:
For in-store purchases, you must return to the original store.
For online purchases, please follow the online return process.
Website orders CANNOT be handled in-store, and store orders CANNOT be processed by online customer service. Requests submitted through the wrong channel cannot be processed and must be handled by the original point of purchase.

In-store Return or Exchange Process:

You must request an exchange within 24 hours of purchase for defective items (non-rechargeable disposable vapes that function normally are excluded).
Products without damage are NOT eligible for return or exchange.
Please check the product in-store before leaving.

Online Order Return or Exchange Process:

Please inspect and test your products within 2 days of delivery and report any product defects promptly. If serious issues are found and the product qualifies for return/exchange, send an email to service@cvdtech.ca with the following details:

Order number
Order details
Description and quantity of damaged items
Issue description
Video showing the issue
Photo of the SKU code on the external packaging

We normally review after-sales requests within 1–2 business days.

Section 3 - Quality Issue Replacement Process

Replacement is available only for products with a confirmed quality or manufacturing issue.

We do not accept exchanges simply because a customer prefers another product, flavour, model, or specification.

For an approved quality issue:

A return of the defective product is normally not required.
The approved replacement will normally be included with the customer’s next order.
The customer may be required to complete basic troubleshooting or provide photos/videos before approval.
Replacement products are subject to availability.

Please do not dispose of the defective product until the case has been reviewed and approved, as additional information may be required.

Section 4 - Incorrect Item Return and Exchange Process

Returns are accepted only when an incorrect product was shipped due to an error on our part.

The incorrectly shipped product must remain unopened, unused, and in its original packaging.

Once the return is approved:

We will provide return instructions.
We will cover the approved return shipping cost.
The customer must ship the incorrect product back within 7 days of receiving the return instructions.
We will also cover the shipping cost for the correct replacement product.

If a replacement is required after the returned product is received, we will normally arrange reshipment within 7 business days.

Please do not return any product without prior approval from our customer service team.

Section 5 - Refunds

Once an order has been shipped, it cannot be cancelled or refunded at the customer's request.

Refunds are generally not provided for confirmed product quality issues. Approved quality issues are handled through the replacement process described in Section 3. Refunds are not offered for change-of-mind purchases, flavour preference, ordering errors made by the customer, or compatibility issues caused by incorrect purchasing.

If a refund is approved for an incorrect item shipped by us, the refund will be issued to the original payment method.

Any applicable product taxes will be adjusted based on the refunded amount.

Original shipping charges are generally non-refundable unless the refund results directly from an error on our part or otherwise required by applicable law.

Additional Notes:

We aim to review and resolve after-sales requests as quickly as possible. Some cases may require additional troubleshooting, evidence, or confirmation from the manufacturer before a final decision can be made.

Submitting a request does not automatically guarantee a refund, replacement, or exchange. Eligibility is determined after the claim has been reviewed according to this policy.

Thank you for your understanding and cooperation.

Thank you for choosing Super Vape Store!