FAQ
Welcome to Super Vape Store. If you have any problems, please contact us online or call our stores.
Our customer support is available Monday to Friday: 9am-5:pm.
Average answer time: 1 hours(in work time)
The shipping details
- Ontario: Free shipping on orders over $79
- QC / BC / AB / SK / MB / PE / NB / NS: Free shipping on orders over $99
- NU / NT / YT / NL: Free shipping on orders over $250
- Free local delivery for order over $79 in most GTA areas.
- Free next day delivery for order over $89 to Montreal
- Free next day delivery for order over $99 to Quebec City
(Order Processing time: Weekday 9am-5pm)
The Local Delivery Details
GTA Area
- Same-Day Delivery: If you place your order before 4 PM on a working day, it will be delivered on the same day.
- Next-Day Delivery: If you place your order after 4 PM on a working day, it will be delivered the next day.
Processing time: Monday to Sunday working time.
Montreal/Quebec City Area
- Next-Day Delivery: If you place your order before 11:30 AM on a working day, it will be delivered the next day.
- Day-After-Next Delivery: If you place your order after 11:30 AM on a working day, it will be delivered the day after next.
Please note that all order placement times, processing times, and delivery times are on working days. No orders are processed or delivered on weekends or holidays.
Supported payment method
- Visa/Master Card/AMEX/Discover/JCB/Diners Club（Please ensure you enter the correct billing address, as incorrect information may result in the transaction being declined by our system.)
- E-Transfer (Contact Us)
- ALI/WeChat Pay (Contact Us)
- Zelle (Contact Us)
Can I place an order online and pick it up at the store?
Sorry, we currently do not support online orders for in-store pickup. All website orders will be delivered through shipping and local delivery services.
